Terms of Service

Effective Date: July 24, 2026  |  Last Updated: July 24, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of our website at newpizzaluce.top (the "Site") and all related food products, services, and features offered by Pizza Luce.

By visiting our Site, creating an account, placing an order, or otherwise interacting with our services, you affirm that:

• You are at least 18 years of age, or are at least 13 years of age and have obtained verifiable parental or guardian consent;
• You have the legal capacity and authority to enter into this Agreement;
• You will use our services only for lawful purposes and in accordance with these Terms;
• All information you provide to us is accurate, complete, and current.

Your continued use of the Site following any modifications to these Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically.

2. Description of Services

Pizza Luce is a food service business operating in the United States that offers customers the ability to browse our menu, place food orders online, arrange for pickup or delivery of food items, and interact with our digital platforms. Our services include, but are not limited to:

• Online Ordering: The ability to browse our menu and place orders for pizza, appetizers, beverages, desserts, and other food and beverage items through our website;
• Delivery Services: Delivery of food orders to qualifying addresses within our designated service area, subject to availability and geographic limitations;
• Pickup Services: The option for customers to place orders online and collect them in person at our designated location;
• Account Management: The ability to create and manage a personal account to track orders, save preferences, and receive promotional offers;
• Promotional and Loyalty Programs: Access to special offers, discounts, loyalty rewards, and promotional communications where applicable;
• Customer Support: Assistance with orders, complaints, inquiries, and feedback through our designated communication channels.

Pizza Luce reserves the right to modify, suspend, or discontinue any aspect of its services at any time, with or without notice, and shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Availability of menu items, pricing, delivery zones, and operating hours may change without prior notice and are subject to applicable local health, food safety, and business regulations of the United States and the applicable state.

3. User Accounts and Registration

To access certain features of our Site, including placing online orders or participating in loyalty programs, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, truthful, and complete information during the registration process;
• Maintain and promptly update your account information to keep it current and accurate;
• Maintain the confidentiality of your account credentials, including your username and password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or a breach of security.

Pizza Luce reserves the right to refuse registration, terminate accounts, or remove or edit content at our sole discretion, particularly in cases where we believe a user has violated these Terms or engaged in fraudulent or harmful conduct.

4. User Obligations and Prohibited Activities

By using our Site and services, you agree to conduct yourself in a lawful, respectful, and responsible manner. You represent and warrant that you will not engage in any of the following prohibited activities:

4.1 General Prohibitions

• Using our Site or services for any purpose that is illegal, fraudulent, or harmful under applicable United States federal or state laws;
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity;
• Submitting false, misleading, or inaccurate information in connection with an order, account, or communication with us;
• Attempting to gain unauthorized access to any portion of our Site, server, database, or network;
• Engaging in any conduct that restricts or inhibits any other user's ability to use or enjoy our services;
• Using automated tools, bots, scrapers, or similar technologies to access, monitor, or copy any content from our Site without our prior written permission;
• Introducing viruses, malware, spyware, or any other harmful code or technology that may damage, interfere with, or disrupt our Site or services.

4.2 Order and Payment Prohibitions

• Placing fraudulent, fictitious, or unauthorized orders;
• Using stolen, cloned, or otherwise unauthorized payment methods;
• Submitting chargebacks or payment disputes in bad faith or without legitimate grounds;
• Attempting to circumvent or manipulate our pricing, discount, or loyalty program systems;
• Reselling food products purchased through our Site without our express written consent.

4.3 Communication Prohibitions

• Harassing, threatening, abusing, or defaming our staff, other customers, or any third party through our communication channels;
• Posting or transmitting any content that is obscene, offensive, hateful, discriminatory, or otherwise objectionable;
• Using our contact channels to send unsolicited commercial messages (spam).

Violation of any of these prohibitions may result in the immediate suspension or termination of your account, cancellation of pending orders, and, where appropriate, referral to law enforcement authorities.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement and Confirmation

When you place an order through our Site, you are making an offer to purchase the items selected at the displayed price. All orders are subject to availability and acceptance by Pizza Luce. We will send you an order confirmation via email or on-screen notification; however, this confirmation does not constitute our final acceptance of your order. We reserve the right to refuse or cancel any order at any time prior to delivery or pickup.

5.2 Pricing

All prices displayed on our Site are in United States Dollars (USD) and are inclusive of applicable menu pricing but may be subject to applicable sales taxes, delivery fees, service charges, and other surcharges, which will be disclosed to you prior to finalizing your order. Pizza Luce reserves the right to change menu prices at any time without prior notice. In the event of a pricing error on our Site, we reserve the right to cancel any orders placed at the incorrect price and notify you accordingly.

5.3 Payment Methods

We accept various forms of payment as indicated on our Site, which may include major credit cards, debit cards, and other electronic payment methods. By submitting a payment, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full order amount, including applicable taxes and fees, to that payment method.

5.4 Refunds and Cancellations

Refund and cancellation requests are handled on a case-by-case basis. Given the perishable nature of food products, refunds or replacements are generally issued only where the food received is materially different from what was ordered, is of unacceptable quality, or was not delivered. To request a refund or report an issue with your order, please contact us at [email protected] within 24 hours of receiving your order. Pizza Luce's determination regarding refunds and replacements shall be final.

5.5 Taxes

You are responsible for the payment of all applicable sales taxes, use taxes, and other government-imposed charges associated with your purchase, which will be calculated and added to your order total at checkout in accordance with applicable United States federal and state tax laws.

6. Delivery Terms

Delivery is available within designated service areas only. Estimated delivery times are provided as a courtesy and are not guaranteed. Factors including, but not limited to, traffic conditions, weather, high order volume, and distance may affect delivery times. Pizza Luce shall not be liable for delays in delivery caused by circumstances beyond our reasonable control.

You are responsible for providing an accurate and accessible delivery address. If a delivery cannot be completed due to an incorrect address, inaccessible location, or failure of the customer to be present to receive the order, Pizza Luce shall not be obligated to issue a refund for that order.

7. Intellectual Property Rights

All content on our Site, including but not limited to text, graphics, photographs, logos, icons, audio clips, digital downloads, data compilations, software, and the compilation of all content (collectively, "Content"), is the exclusive property of Pizza Luce or its content suppliers and is protected by United States copyright, trademark, trade dress, and other applicable intellectual property laws.

The Pizza Luce name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Pizza Luce. You may not use any of these marks without our prior written permission. All other trademarks, product names, and company names or logos mentioned on our Site are the property of their respective owners.

7.1 Limited License

Pizza Luce grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Site and its Content solely for your personal, non-commercial use in connection with placing orders and using our services. This license does not include:

• Any resale or commercial use of the Site or its Content;
• Any collection and use of product listings, descriptions, or prices;
• Any derivative use of the Site or its Content;
• Any downloading or copying of account information for the benefit of another merchant or business;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of our Content or Site terminates the permission or license granted by Pizza Luce.

7.2 User-Submitted Content

If you submit reviews, comments, feedback, photographs, or other content to our Site or social media channels associated with Pizza Luce ("User Content"), you grant Pizza Luce a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. You represent and warrant that you own or otherwise control all rights to the User Content you submit and that the use of such content does not violate these Terms or any applicable law.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON THE SITE, INCLUDING MENU DESCRIPTIONS, NUTRITIONAL INFORMATION, AND PRICING;
• WARRANTIES THAT DEFECTS IN THE SITE WILL BE CORRECTED;
• WARRANTIES THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Pizza Luce makes no warranties or representations regarding the quality, safety, or suitability of food products for individuals with specific dietary requirements, allergies, or health conditions. Customers with food allergies or dietary restrictions are strongly advised to contact us directly before placing an order. While we take reasonable precautions, we cannot guarantee that our products are free from allergens including nuts, gluten, dairy, eggs, shellfish, or other common allergens, as our kitchen handles a wide variety of ingredients.

No advice or information, whether oral or written, obtained by you from Pizza Luce or through our Site shall create any warranty not expressly stated in these Terms.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO:

• Your use of, or inability to use, our Site or services;
• Any unauthorized access to or alteration of your transmissions or data;
• Any food products ordered through our Site, including any health issues arising from consumption;
• Any third-party conduct or content on our Site;
• Any errors, mistakes, or inaccuracies in content;
• Personal injury or property damage resulting from your use of our services;
• Any interruption or cessation of transmission to or from our Site;
• Any bugs, viruses, or other harmful code transmitted through our Site by any third party.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN FULL. IN SUCH CASES, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE STATE LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of our Site or services in a manner not authorized by these Terms;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your infringement or misappropriation of any intellectual property or other rights of any person or entity;
• Any User Content you submit, post, or transmit through our Site;
• Your negligent or intentional misconduct;
• Any dispute between you and any third party arising from your use of our services.

Pizza Luce reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim. You may not settle any claim subject to this indemnification provision without our prior written consent.

11. Privacy Policy

Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Site and services, you consent to our collection, use, and sharing of your personal information as described in our Privacy Policy. Our privacy practices comply with applicable United States federal privacy laws, including the Federal Trade Commission Act (FTC Act), and applicable state privacy laws, including, where applicable, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents.

12. Third-Party Links and Services

Our Site may contain links to third-party websites, platforms, or services that are not owned or controlled by Pizza Luce. These links are provided for your convenience only. Pizza Luce has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We do not warrant or make any representations regarding the accuracy, completeness, legality, or any other aspect of any third-party content.

We strongly advise you to read the terms of service and privacy policies of any third-party websites you visit. Your use of third-party platforms, including payment processors and delivery partners, is subject to their respective terms and conditions.

13. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms or your use of our Site and services shall be governed by and construed in accordance with the laws of the United States and the applicable state laws of the jurisdiction in which Pizza Luce is registered and operates, without regard to conflict of law principles that would require the application of the laws of another jurisdiction.

To the extent that any dispute is not subject to the arbitration clause set forth in Section 14 below, you agree to submit to the exclusive personal jurisdiction and venue of the state and federal courts located in the applicable United States jurisdiction where Pizza Luce operates, and you waive any objection to such jurisdiction or venue.

Pizza Luce's services are intended for use within the United States. We make no representations that our Site or services are appropriate or available for use outside the United States. If you access our Site from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services ("Dispute"), we encourage you to first contact us informally at [email protected] to attempt to resolve the matter. We will make a good faith effort to resolve any Dispute informally within thirty (30) days of receiving written notice from you describing the nature of the Dispute and the relief you are seeking.

14.2 Binding Arbitration

If we are unable to resolve a Dispute informally within thirty (30) days, both parties agree that the Dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect, except as modified by this Agreement. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.

You agree that any arbitration shall be conducted on an individual basis and not as a class action, class arbitration, or representative action. You expressly waive the right to bring or join a class action lawsuit or class-wide arbitration.

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or other proprietary rights.

14.3 Exceptions to Arbitration

Claims that qualify for small claims court proceedings in the applicable jurisdiction may be brought in such court instead of arbitration, provided the dispute remains in that court and is not moved to another forum.

15. Food Safety and Allergen Notice

Pizza Luce operates in compliance with applicable United States federal food safety laws and regulations, including the Food Safety Modernization Act (FSMA) and regulations administered by the U.S. Food and Drug Administration (FDA), as well as applicable state and local food safety codes and health department requirements.

Our food products are prepared in a kitchen environment that handles common allergens including, but not limited to, wheat/gluten, dairy, eggs, nuts (including tree nuts and peanuts), soy, fish, shellfish, and sesame. We cannot guarantee that any menu item is completely free from cross-contamination with allergens. Customers with known food allergies or dietary restrictions should exercise caution and contact us directly at [email protected] before ordering to inquire about specific ingredients.

Consuming raw or undercooked foods may increase the risk of foodborne illness. Consumer advisories apply. By ordering our food products, you acknowledge and accept these risks.

16. Term and Termination

These Terms of Service are effective as of the date you first access our Site or use our services and shall remain in full force and effect for as long as you continue to use our Site or services, unless earlier terminated in accordance with these Terms.

Pizza Luce reserves the right to terminate or suspend your access to our Site and services, with or without cause and with or without notice, at our sole discretion. Grounds for termination may include, but are not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or otherwise objectionable conduct;
• Requests by law enforcement or other government agencies;
• Discontinuation or material modification of our services;
• Unexpected technical or security issues.

You may terminate your account at any time by contacting us at [email protected]. Upon termination of your account for any reason, your right to use the Site and services will immediately cease.

Sections of these Terms that by their nature should survive termination — including, without limitation, intellectual property rights, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law — shall survive any termination of this Agreement.

17. Changes to These Terms

Pizza Luce reserves the right to revise, amend, or update these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our Site.

Your continued use of our Site or services after the effective date of any changes to these Terms constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately discontinue use of our Site and services and, if applicable, deactivate your account.

We encourage you to review these Terms periodically to stay informed about your rights and obligations.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to public policy for any reason, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect as if such invalid, illegal, or unenforceable provision had never been included.

19. Waiver

No failure or delay by Pizza Luce in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right or remedy or the exercise of any other right or remedy. Any waiver by Pizza Luce must be in writing and signed by an authorized representative to be effective.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No oral or written information or advice given by Pizza Luce, its employees, officers, or agents shall create any warranty or in any way increase the scope of Pizza Luce's obligations under these Terms.

21. Force Majeure

Pizza Luce shall not be liable for any delay or failure in performance of its obligations under these Terms resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions or restrictions, labor disputes, supply chain disruptions, utility failures, cyberattacks, or any other event outside our reasonable control ("Force Majeure Event"). In the event of a Force Majeure Event, our obligations under these Terms shall be suspended for the duration of the Force Majeure Event, and we will make reasonable efforts to notify you of the situation and resume performance as soon as practicable.

22. Accessibility

Pizza Luce is committed to making our website accessible to all users, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you experience any difficulty accessing our Site or services, please contact us at [email protected] and we will make reasonable efforts to provide an accessible alternative.

23. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, our services, or your rights as a customer, please do not hesitate to contact us using the information provided below:

We are committed to responding to all inquiries in a timely manner. For urgent matters related to food safety, please contact your local health authority or call emergency services as appropriate.